Canada
Austrilia
ArabicSwiss Logistics (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.swisslogistics.co and use our logistics and freight services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
1. Information We Collect
We collect information that you provide directly to us and information that is collected automatically when you use our services.
Personal Data
When you create an account, request a quote, or book a shipment, we may collect:
- Identity Data: First name, last name, username, or similar identifiers.
- Contact Data: Email address, telephone numbers, billing address, and shipping address.
- Financial Data: Payment method details (credit card numbers, bank account numbers). Note: We do not store full credit card numbers on our servers; they are processed securely by third-party payment processors.
- Business Data: Company name, job title, and tax identification numbers (for commercial invoices).
Shipment Data
To facilitate logistics services, we collect:
- Package dimensions, weight, and contents.
- Tracking numbers and shipment history.
- Customs documentation and declared values.
- Recipient names and addresses.
Technical Data
When you visit our website or use our tracking tools, we automatically collect:
- IP address, browser type, and version.
- Time zone settings and operating system.
- Access times and pages viewed.
- Device identifiers and mobile network information.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide Services: Processing shipments, generating tracking numbers, managing deliveries, and handling customs clearance.
- To Communicate: Sending you shipping updates, tracking notifications, quotes, and invoices.
- To Improve Our Services: Analyzing usage patterns to improve our website, tracking tools, and logistics network.
- For Security and Fraud Prevention: Verifying your identity, detecting fraudulent transactions, and preventing illegal activity.
- For Legal Compliance: Complying with customs regulations, tax laws, and other legal obligations in the jurisdictions where we operate.
3. How We Share Your Information
We do not sell your personal information. We may share your data with third parties only in the following circumstances:
Service Providers
We share information with vendors who perform services on our behalf, including:
- Transportation Partners: Airlines, trucking companies, shipping lines, and rail operators who physically move your cargo.
- Payment Processors: Secure processors to handle financial transactions.
- Cloud Hosting: Providers that host our website and data infrastructure.
- Customs Authorities: We are required to share shipment details (including contents and value) with customs and border protection agencies for international shipments.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government investigation).
Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Tracking and Cookies
We use cookies and similar tracking technologies to track activity on our website and hold certain information.
- Essential Cookies: Required for the website to function (e.g., keeping you logged in).
- Analytics Cookies: Help us understand how visitors interact with the site.
- Preference Cookies: Remember your settings and preferences.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service, such as the tracking dashboard.
5. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. These include:
- Encryption of data in transit (SSL/TLS).
- Secure servers and database architecture.
- Restricted access to personal data to authorized personnel only.
However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
6. Data Retention
We will retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, including:
- The duration of the shipment and any applicable warranty period.
- As required by law (e.g., tax and accounting regulations typically require us to keep transaction records for a minimum of 7 years).
- To resolve disputes and enforce our agreements.
7. Your Legal Rights
Depending on your location (e.g., if you are in the European Economic Area (EEA) or California), you may have certain rights regarding your personal information:
- The right to access: You can request copies of your personal data.
- The right to rectification: You can request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You can request that we erase your personal data, under certain conditions.
- The right to restrict processing: You can request that we restrict the processing of your personal data, under certain conditions.
- The right to data portability: You can request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you wish to exercise any of these rights, please contact us using the details below.
8. International Data Transfers
As a logistics company, your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.
By using our services, you consent to the transfer of your information to the United States and other countries where our partners operate.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without verification of parental consent, we will take steps to remove that information.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this page.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
